NAQLA نقلة
One digital journey from finding the right container to delivery, collection, and completion. This presentation walks through the business requirements, the customer experience, and the MVP scope of the Naqla Customer Mobile App.
📍 Riyadh — Al Olaya District
Renting a rubble container today is
fragmented, manual, and opaque.
Customers who need a container — for a renovation, a move, or a construction site — face the same friction every time.
Fragmented Discovery
No single place to find container providers — scattered contacts, word of mouth, cold calls.
Unclear Pricing
Prices are negotiated over the phone with no transparency on fees, VAT, or delivery costs.
Limited Comparison
No way to compare providers on rating, reliability, availability, or delivery time.
Manual Ordering
Ordering means phone calls, repeated explanations, and no written confirmation.
Poor Delivery Visibility
Once ordered, customers wait — with no idea where the driver is or when the container arrives.
Difficult Collection
Coordinating container pick-up means more calls, unclear timing, and missed schedules.
No Transaction History
No centralized record of past orders, invoices, or payments — nothing to reference or reuse.
Limited Transparency
No verified ratings, no accountability, no service standards the customer can trust.
Naqla turns a week of phone calls
into one guided digital flow.
The same job-to-be-done — before and after Naqla.
Two customer types,
one seamless experience.
The app serves both individual and business customers — with capabilities tailored to each.
Individual Customer
Personal, one-time container needs
Quick checkout, transparent pricing, instant confirmation.
Know exactly when the container arrives and leaves.
Mada, Visa, Mastercard, Apple Pay — no cash handling.
Business Customer
Recurring, multi-site container operations
Manage deliveries across projects and branches.
Long-term container allocation with scheduled service.
Company-wide visibility of orders, invoices and spend.
One platform connecting customers,
providers, drivers, and containers.
Click any actor to see their role and responsibilities.
Drivers are not independent marketplace sellers. The customer orders from the service provider organization — the assigned driver performs the delivery or collection on that provider's behalf. Every driver assignment, delivery, and collection is tied to a provider and an order.
The complete journey — discovery to review.
Click any step to inspect its objective, screens, actions, data, and outcome.
Five persistent destinations.
Everything within two taps.
The primary navigation stays consistent across the entire application.
Mobile-first, OTP-secured onboarding.
Saudi mobile number + OTP — no passwords required to get started. Registration splits by account type.
A working prototype of the full customer app.
This is a functional, clickable prototype — not a screenshot. Start on Home and complete the entire journey: marketplace → provider → container → order → payment → tracking → collection → rating.
Greeting, location, search, quick actions, popular containers, top providers, and recent orders.
Leads directly into the marketplace — try tapping it in the phone.
Use the language toggle inside the phone's Profile tab to switch the entire app UI to Arabic.
A marketplace built for confident decisions.
Search by container, size, provider, or service — filter by price, rating, tier, delivery time, and availability. Try it below.
Every listing shows price, rating, availability, delivery estimate and service tier — everything needed for an informed decision.
Verified providers, ranked by real performance.
Ratings are built on verified, completed transactions. Click a provider card to open its profile.
Right container. Right tier. Clear price.
Each container shows capacity, dimensions, recommended use, provider, availability, and delivery estimate — then the customer picks a service tier. Select a tier to see the price update.
Al Najm Containers · ★ 4.8 · Available now
10 m³ — approx. 3 truck loads
3.6 m × 1.9 m × 1.4 m
Home renovation, moving, clean-outs
Everything configured before checkout.
Container, quantity, delivery address, date and time slot, usage duration, collection date, and special instructions — with a live order summary that updates as the customer chooses. Change the options and watch the summary.
The full service window is agreed before payment — no follow-up calls.
Home, Office, Construction Site, Warehouse — with GPS coordinates where available.
Transparent totals. Saudi-ready payments.
The final amount — container, delivery, service fee, discount and VAT — is always shown before payment. Select a payment method and press Pay to simulate the full flow.
Methods suited to the Saudi market via a certified gateway.
Moyasar, HyperPay, PayTabs or Geidea — card data stays with the gateway. Final selection in technical analysis.
Payment status synchronized with the gateway; VAT clearly presented.
From confirmed to delivered — watched live.
Status timeline, driver identity, vehicle, ETA and map. Press Simulate Progress to advance the delivery in real time.
10 m³ · Al Najm Containers
20 Aug 2026 · 09:40
27 Aug 2026 · Morning
5 days 4 hours
The relationship doesn't end at delivery.
While the container is on site, the customer sees everything at a glance — and one tap starts the collection.
Container number, provider, delivery date, collection date, remaining duration, and live status.
Push notifications before the scheduled collection date.
Instant or scheduled — generating a collection task for the provider.
Collection — as easy as the delivery.
Request now or schedule for later. Then track the pick-up just like the delivery. Press Advance to walk the collection lifecycle.
Every order, organized. Every riyal, documented.
Orders are categorized by state. Click an order to see its full detail and invoice.
Feedback that powers the marketplace.
After completion, customers rate the provider across four categories. Reviews feed provider ratings and rankings. Try the interactive rating — tap the stars.
One app. Two modes.
Flip the switch to see how the experience adapts for business accounts.
One-time Orders
Quick container rental for personal projects with instant checkout.
Personal Addresses
Home, office, or family addresses with default selection.
Personal Payment Methods
Saved Mada, Visa, Mastercard and Apple Pay for fast checkout.
Company Profile
Company name, CR number, VAT number, contact person and company addresses.
Multiple Sites
Unlimited site addresses — construction sites, warehouses, branches.
Contracts & Recurring
Long-term contracts with providers, recurring orders and container allocation.
Centralized Invoices
All company invoices in one place — VAT-ready for accounting.
Spending Overview
Company-wide spend visibility across orders and providers.
Multiple Users
Team members under one organization — access limited to authorized company data.
Monthly Construction Site Contract — Al Najm Containers
SAR 4,500 / month
Weekly collection
2 × 20 m³ containers
Contract creation & negotiation stay in the business/provider platform in MVP — the customer app displays contract details.
Help, one tap away — with full ticket visibility.
Categorized support requests with status tracking. Select a category to see the ticket flow.
A focused MVP — complete core journey, nothing extra.
Priority 1 features are mandatory for launch. Business features follow in Phase 2.
| Feature | MVP | Phase 2 | Future |
|---|
Where Naqla goes next.
Future / Phase 2 These capabilities are explicitly not part of the MVP — they are validated directions for later releases.
AI Container Recommendation Future
Suggest the right container size and tier from project details.
Smart Waste Estimation Future
Estimate rubble volume from photos or project type.
Personalized Providers Future
Recommendations tuned to each customer's history and preferences.
Loyalty & Promotions Future
Loyalty program, promotional campaigns and discount mechanics.
Subscription Plans Future
Recurring plans for frequent renters and small businesses.
Enterprise Workflows Future
Advanced multi-level approval flows for large organizations.
In-app Chat Future
Real-time driver and provider communication inside the app.
Advanced Tracking Future
Deeper live location intelligence and route analytics.
Sustainability Reporting Future
Carbon insights and environmental impact reporting per order.
A modular architecture, explained simply.
The customer app talks to the backend through secure APIs — never the database directly. Ecosystem components connect through the same platform core.
Arabic/English · OTP auth · this BRD
Modular service boundaries
These are separate Naqla components — outside the Customer App scope, connected through clear API boundaries.
Fast responses, minimal loading states.
Growth across customers, providers, cities & transactions.
AuthN/Z, secure APIs, session management, PDPL-aware data protection.
Modular architecture enabling future growth without restructuring.
The MVP is complete when a customer can…
Every item below is a testable, customer-visible capability — the definition of done for release 1.
From validated requirements
to a launched product.
The recommended project progression — starting where we are today.
Confirming these requirements with stakeholders today protects every phase that follows — design, architecture, and development all build on this foundation.
NAQLA نقلة
Digital Container Services Marketplace — Customer Mobile Application
Business Requirements Document · Version 1.0 · August 2026 · Prepared by Leggera